Transcripts

What is kept when a ticket closes, where, and for how long.

What is saved

When a ticket closes, its conversation is saved on the dashboard. If the ticket's panel has a transcript channel, a summary with a link to the transcript is posted there. Staff read transcripts on the dashboard, and can download each one as HTML, text or JSON.

How long it is kept

Transcripts are readable by staff for 30 days and then deleted. Each one shows the date it goes, so anything worth keeping can be downloaded first.