How to make a ticket panel in Discord

What a ticket panel is

A ticket panel is a message a bot posts in one of your channels, with a button (or a dropdown) for each kind of request. Pressing one opens a private ticket channel. It is the only part of a ticket system most members ever see, so it is worth five minutes.

This is a panel built with TicketCrew, drawn the way Discord shows it:

Where to put it

Give it a channel of its own, such as #support or #open-a-ticket, where members can read but not write. A panel in a busy chat channel scrolls away within the hour; a panel in a quiet channel is always the last message, which is what makes people find it.

What to write on it

• A title that is a question or an instruction, like “Need help?” or “Open a ticket”. Members scan; they do not read.
• One or two lines on what happens when they press: who will answer, and roughly when. If staff reply within a day, say so, and fewer people ping moderators.
• A rule or two at most, such as one ticket per question. A wall of rules on a panel goes unread.

Buttons or a dropdown

Buttons are best for up to about five kinds of ticket: everything is visible at once and one press opens the ticket. Discord fits up to 25 buttons on a message, but past a row or two they become hard to read.

A dropdown holds up to 25 options, each with a line of description, and keeps a long list tidy. In TicketCrew a dropdown option can also ask questions in a Discord pop-up before the ticket opens, such as an order number or the player being reported, so staff do not have to ask first.

One button per kind of ticket

Split tickets by who should answer them, not by topic. Support questions, staff applications and player reports usually go to different people, so each gets its own button and its own staff roles. Members of one team never see the others' tickets, and the right people are pinged when one opens. TicketCrew allows 7 kinds of ticket and 50 panels per server.

Mistakes that leave a panel ignored

• Too many buttons with labels that overlap, so members guess and pick wrong.
• No staff role on a button, so the ticket opens and nobody is told.
• Posting it in a channel where the bot cannot send messages or embed links.
• Re-posting the panel to change it. In TicketCrew, editing a published panel updates the same message, so links to it keep working.

The full reference, field by field, is under Panels in the docs.