GuidesUpdated 12 October 2026
TicketCrew vs Ticket Tool
What each one gives you for free, where Ticket Tool is ahead, and the limits TicketCrew has. Checked against both sites.
The short version
Ticket Tool is long established and widely used. Its free plan covers the basics, and Premium adds claiming, automation, direct messages and full customisation for $7.99 a month.
TicketCrew is newer and free with no paid plan, so everything it does is available to every server, including automatic transcripts. In exchange it has fewer features than Ticket Tool Premium, and a credit line you cannot remove.
Side by side
| TicketCrew | Ticket Tool | |
|---|---|---|
| Price | Free. There is no paid plan. | Free Standard plan; Premium is $7.99 a month. |
| Setting it up | On the website, with a preview of the panel as Discord will show it. | On its website dashboard. |
| Tickets | Unlimited. | Up to 10 a minute on Standard; unlimited on Premium. |
| Panels | Up to 50 per server. | Unlimited, on both plans. |
| Transcripts | Saved automatically on close. Readable on the website for 30 days, downloadable as HTML, text or JSON. | Generated on Standard; automatic transcripts are Premium. |
| Questions before a ticket opens | Yes, on dropdown panels. | Yes: forms, listed as new on its site. |
| Staff roles per kind of ticket | Yes. | Support roles, on both plans. |
| Claiming tickets | Not offered. | Premium. |
| Saved replies | Not offered. | Custom tags with predefined messages. |
| Messages to members | An optional rating request by DM after a ticket closes. | DMs when a ticket is created or closed, on Premium. |
| Answers before a ticket | Knowledge base articles offered before a ticket opens. | Not listed on its site. |
| Branding | “Powered by TicketCrew” under every message, always. | Not stated on its site. |
Where Ticket Tool is ahead
- Track record. It is one of the best-known ticket bots and has been around for years. TicketCrew is new.
- Claiming, so a staff member can take a ticket and the team can see who has it. TicketCrew does not have it.
- Saved replies as custom tags, and automation that closes or deletes old tickets on Premium.
- Customisation. Premium removes character limits on its messages and lets you change reactions. TicketCrew's messages are designed for you, with less to change.
- No panel limit. TicketCrew stops at 50 panels and 7 kinds of ticket per server, which is plenty for most servers but not for all.
Where TicketCrew is ahead
- Nothing is behind a paywall. Unlimited tickets and automatic transcripts are free; on Ticket Tool both are Premium.
- Transcripts on the website, searchable by staff and downloadable as HTML, text or JSON.
- Fewer tickets in the first place. Knowledge base articles are offered before a ticket opens, and the dashboard shows how often they answered the question.
- Reminders when a first reply is running late, posted in the ticket and pinging the roles you choose, if you set a response time.
- Plain explanations of permissions. Every permission is justified before you add it, and
/ticketcrew permissionsnames any that are missing.
Which to choose
If your team relies on claiming, saved replies or automatic clean-up, and paying $7.99 a month is fine, Ticket Tool Premium does more today.
If you want a ticket system that costs nothing, keeps transcripts without a subscription and is set up on a website rather than through commands, TicketCrew is worth ten minutes. You can run both in the same server while you decide: each only answers its own panels. The setup is in How to set up a free Discord ticket bot.
Sources
Ticket Tool's features and prices are taken from its own homepage and pricing page, checked on the date at the top of this guide. Prices and plans change; check its site before you decide. TicketCrew's limits are on our pricing page. Spotted something out of date? /ticketcrew about in Discord says where to reach us, and we will correct it.